Frequently Asked Questions
Attention: We do not respond to customer emails asking:
We only respond if your order is more than 25 business days from the date of purchase.
Check below or on the product page.
We only accept returns in case of defect or for direct size exchange. We do not accept returns for other reasons or customized products.
Official products are sold only in official stores.
Our products are high-quality versions inspired by the official design. These may present some slight variations, including shape, color, and texture.
Our products are high-quality versions inspired by the official design. These may present some slight variations, including shape, color, and texture.
You have 24 hours to cancel the order. After this period, cancellation or return are not possible.
Some carriers (CTT, Colissimo, AnPost, Royal Mail) only update tracking after the package has passed through customs in the destination country, usually 2 to 3 days before delivery.
Shipping
The average delivery time is about 2 weeks, and may extend up to 25 business days.
Estimate by country:
Portugal and Spain: 7 to 12 days
Azores and Madeira: 12 to 18 days
Islands Balearic Islands: 15 to 20 days
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Canary Islands: Temporarily suspended
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United Kingdom, France, Italy: 8 to 12 days
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Ireland, Sweden, Norway: 8 to 14 days
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Germany, Switzerland, Belgium: 5 to 10 days
Netherlands: 5 to 7 days
Rest of Europe: 8 to 14 days
Deadlines may be longer during holidays or special circumstances. exceptional.
Portugal and islands: €5.40
Spain and the Balearic Islands: €6.95
Eurozone: €7.45
FREE shipping on orders over €70 in Portugal and the islands, and €90 for the rest of Europe.
We do not ship without registration or cash on delivery.
Spain and the Balearic Islands: €6.95
Eurozone: €7.45
FREE shipping on orders over €70 in Portugal and the islands, and €90 for the rest of Europe.
We do not ship without registration or cash on delivery.
Up to 5 days after shipping. In some cases, the code is sent as soon as the order leaves the final warehouse.
On 17track or on the website of the carrier used.
Products from the "Immediate Shipping 1-3 Days" collection are shipped within this period. Check the product page.
Returns and Refunds
Only in the first 24h after purchase and if the order has not yet been shipped.
Only in case of defect or size exchange. We do not accept returns for other reasons or customized products.
No. We only accept refund requests after 25 business days from payment.
No, shipping and return costs are non-refundable.
We do not accept returns on the following products:
Custom-Made
No Label
Damaged
Incomplete
In case of a defect, please send photos demonstrating the problem.
Yes, within the first 24 hours. After that, it is not possible. The payment platform commission will be borne by the customer.
30 days after receipt of the order.
Customizations
Yes. If you want more than one, add them to your cart through the badge collection.
The shirt will be sent without patch.
The shirt will be sent without personalization.
If you select "YES" but do not indicate a name or number, it will be sent without personalization.
If you select "YES" but do not indicate a name or number, it will be sent without personalization.
Yes, up to 24 hours after the order. After this period, changes cannot be made and compensation will not be given.