Shipping Policies

At Tempoxtra, we are committed to providing our customers with an efficient and safe delivery service. Below is our Shipping Policy, which outlines the procedures and conditions applicable to shipping your orders.

1. Delivery Times

1.1. General Deadline
Order delivery is typically between 8 and 17 business days, unless otherwise specified at the time of purchase. Delivery times may vary depending on product availability and the destination of the order.

1.2. Order Processing
Orders are processed on business days (Monday through Friday, excluding holidays). After payment confirmation, orders will be processed and shipped within 1 to 3 business days.

2. Shipping Costs

2.1. Shipping Cost Calculation
Shipping costs are calculated based on the order's weight, dimensions, and delivery location. The total shipping cost will be displayed at checkout.

2.2. Free Shipping
We offer free shipping on orders over a certain value, as specified on our website. This promotion is subject to change without notice.

3. Shipping Methods

3.1. Carriers
We work with several reliable carriers to ensure your order arrives safely and on time. The specific carrier will be selected based on your location and service efficiency.

3.2. Parcel Tracking
After your order ships, you'll receive a confirmation email with tracking details. You can track your delivery status using the link provided.

4. Delivery Problems

4.1. Undelivered Orders
If your order isn't delivered within the specified timeframe, please contact us at tempoxtrapt@gmail.com so we can investigate the issue. We'll do our best to resolve the situation as quickly as possible.

4.2. Damage or Loss
If your order arrives damaged or if any items are missing, please contact us within 24 hours of receiving your order. Please provide details and, if possible, photos of the damage so we can assist with resolution.

5. Changes and Cancellations

5.1. Changes to the Order
Once your order has been processed, we cannot guarantee that any changes will be made. If you need to change your order, please contact us as soon as possible.

5.2. Cancellations
Orders can be canceled before they're processed. If you need to cancel your order, please contact us immediately. Once the order has been shipped, it cannot be canceled and you must follow the returns process.

6. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at tempoxtrapt@gmail.com

Thank you for choosing www.tempoxtra.com. We are committed to providing a reliable and efficient shipping service.

Last updated: 01/01/2025