Shipping Policies

At Tempoxtra, we are committed to providing our customers with an efficient and safe delivery service. Below is our Shipping Policy, which describes the procedures and conditions applicable to the shipping of your orders.

1. Delivery Times

1.1. General Deadline
Delivery time for orders is generally between 8 to 17 business days, unless otherwise specified at the time of purchase. Delivery times may vary depending on product availability and order destination.

1.2. Order Processing
Orders are processed on business days (Monday through Friday, excluding holidays). After payment confirmation, orders will be processed and shipped within 1-3 business days.

2. Shipping Costs

2.1. Shipping Cost Calculation
Shipping costs are calculated based on the weight, dimensions of the order and delivery location. The total shipping cost will be displayed at checkout.

2.2. Free Shipping
We offer free shipping on orders over a certain value as specified on our website. This promotion is subject to change without notice.

3. Shipping Methods

3.1. Carriers
We work with several trusted carriers to ensure your order arrives safely and on time. The specific carrier will be selected based on its location and service efficiency.

3.2. Parcel Tracking
After your order has been shipped, you will receive a confirmation email with tracking details. You can track the status of your delivery via the link provided.

4. Delivery Problems

4.1. Undelivered Orders
If your order is not delivered within the specified timeframe, please contact us at info@tempoxtra.com so we can investigate the issue. We will do our best to resolve the situation as quickly as possible.

4.2. Damage or Loss
In the event that your order arrives damaged or if any items are missing, please contact us within 24 hours of receiving your order. Please provide details and, if possible, photos of the damage so we can assist with resolution.

5. Changes and Cancellations

5.1. Order Changes
Once the order has been processed, we cannot guarantee that any changes can be made. If you need to change your order, please contact us as soon as possible.

5.2. Cancellations
Orders may be cancelled before they are processed. If you need to cancel your order, please contact us immediately. Once the order has been shipped, it cannot be cancelled and you must follow the returns process.

6. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us at info@tempoxtra.com .

Thank you for choosing Tempoxtra.com. We are committed to providing a reliable and efficient shipping service.

Last update: 01/01/2024